What to do if you need healthcare

If you need medical treatment your first source of treatment should be at your College or University’s Student Health Center.

If your school does not have a Student health center or you are unable to obtain treatment at the Student Health Center we recommend that you seek treatment from an in network provider. To determine which network your plan uses, check your insurance ID card. The network logo will be displayed on the card. In the event of a serious emergency, call 9-1-1.


To Find an In Network medical provider in your area:

Each ISP Plan has a designated primary medical network which is easily identified on your ISP Insurance ID Card.

Below are examples of the common medical networks used for the various plans:

ISP Essential, ISP Basic, ISP Plus and ISP Elite Plans:  
UnitedHealthcare Options PPO Network

ISP Trail Blazer or Pioneer Elite Plans (for member id #'s starting with an S and identified in Step 2 on your ID card): 
 Firsthealthlbp or myfirsthealth

ISP Trail Blazer or Pioneer Elite Plans (for member id #'s starting with 4 letters): 
Primary Medical Networks (enter Access Code ACI) and Secondary Network.

IMG Patriot, Patriot Exchange or Student Health Advantage Plans: 
 Provider Network

If your medical provider wants to verify your coverage they should contact our claims administrator’s office.  Their contact information is listed below:

Administrative Concepts Inc.

Telephone 888-293-9229 

ISP Trail Blazer or Pioneer Elite Plans (for member id #'s starting with 4 letters)

 

Relation Insurance Services.

Telephone 888-388-0931

ISP Trail Blazer or Pioneer Elite Plans (for member id #'s starting with an S and identified in Step 2 on your ID card)

UnitedHealth Care

Telephone 888-251-6253

ISP Essential, ISP Basic, ISP Plus and ISP Elite Plans


International Medical Group

Telephone 800-628-4664

IMG Patriot, Patriot Exchange or Student Health Advantage Plans:

ISP insurance plans do not require referrals to be treated at a medical provider’s office.