Student Advisors

Answers to many common questions can be found under the FAQ’s section of our website. However, we understand that dealing with the US healthcare system can be complicated, especially for those coming from outside the US and our team is here to help! Please contact our experts if you or your students have any problems that you can’t help them with using our website. We’re here to give you all the information you’ll need to help point your students in the right direction.

Here’s a few pointers to help in the meantime:

As a student advisor, we know how important you are to your students, and we aim to do everything we can to make your job easier in assisting them with medical and insurance issues. Even if you may have dealt with similar issues in the past, the policy details may have changed in the interim or the circumstances may be slightly different this time around. Always refer to our website, which provides valuable information to common issues, or reach out to our team for clarification. We are here to help and can be reached 9AM-5PM, Eastern Standard Time, via phone or email.

The most common reason for delayed claims processing is the student not submitting a claim form or requested information. A form is needed for each accident or sickness. This can be completed online via the student’s account, or can be emailed, faxed, or mailed. Make sure your students have completed the claim form correctly and with as much detail as possible. On occasion, additional information is requested from the student or the medical provider. This is indicated on the Explanation of Benefits the student receives. If they have claims pending, it is important that they check their mail for correspondence from the claims administrator, or check their online account for updates to their claims status. If all is in order, claims are typically processed within 30 days.

Please contact our team of experts at any time for advice and guidance.